TY - GEN
T1 - Who uses e-government? Examining the digital divide in e-government use
AU - Nam, Taewoo
AU - Sayogo, Djoko Sigit
PY - 2011
Y1 - 2011
N2 - This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.
AB - This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.
KW - Digital divide
KW - E-government
KW - Perceived usefulness
KW - Technology acceptance
KW - Trust in government
KW - Usage divide
UR - https://www.scopus.com/pages/publications/84855405459
U2 - 10.1145/2072069.2072075
DO - 10.1145/2072069.2072075
M3 - Conference contribution
AN - SCOPUS:84855405459
SN - 9781450307468
T3 - ACM International Conference Proceeding Series
SP - 27
EP - 36
BT - ICEGOV 2011 - 5th International Conference on Theory and Practice of Electronic Governance, Proceedings
T2 - 5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011
Y2 - 26 September 2011 through 28 September 2011
ER -
