Who uses e-government? Examining the digital divide in e-government use

Taewoo Nam; Djoko Sigit Sayogo

doi:10.1145/2072069.2072075

Who uses e-government? Examining the digital divide in e-government use

Taewoo Nam
, Djoko Sigit Sayogo

SUNY Albany

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

36 Scopus citations

Abstract

This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.

Original language	English
Title of host publication	ICEGOV 2011 - 5th International Conference on Theory and Practice of Electronic Governance, Proceedings
Pages	27-36
Number of pages	10
DOIs	https://doi.org/10.1145/2072069.2072075
State	Published - 2011
Externally published	Yes
Event	5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011 - Tallinn, Estonia Duration: 26 Sep 2011 → 28 Sep 2011

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011
Country/Territory	Estonia
City	Tallinn
Period	26/09/11 → 28/09/11

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 16 Peace, Justice and Strong Institutions

Keywords

Digital divide
E-government
Perceived usefulness
Technology acceptance
Trust in government
Usage divide

Access to Document

10.1145/2072069.2072075

Cite this

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title = "Who uses e-government? Examining the digital divide in e-government use",

abstract = "This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.",

keywords = "Digital divide, E-government, Perceived usefulness, Technology acceptance, Trust in government, Usage divide",

author = "Taewoo Nam and Sayogo, \{Djoko Sigit\}",

year = "2011",

doi = "10.1145/2072069.2072075",

language = "English",

isbn = "9781450307468",

series = "ACM International Conference Proceeding Series",

pages = "27--36",

booktitle = "ICEGOV 2011 - 5th International Conference on Theory and Practice of Electronic Governance, Proceedings",

note = "5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011 ; Conference date: 26-09-2011 Through 28-09-2011",

}

Nam, T & Sayogo, DS 2011, Who uses e-government? Examining the digital divide in e-government use. in ICEGOV 2011 - 5th International Conference on Theory and Practice of Electronic Governance, Proceedings. ACM International Conference Proceeding Series, pp. 27-36, 5th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2011, Tallinn, Estonia, 26/09/11. https://doi.org/10.1145/2072069.2072075

Who uses e-government? Examining the digital divide in e-government use. / Nam, Taewoo; Sayogo, Djoko Sigit.
ICEGOV 2011 - 5th International Conference on Theory and Practice of Electronic Governance, Proceedings. 2011. p. 27-36 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - This empirical study examines the digital divide in e-government adoption and profiles e-government users, by analyzing the data from the national random-sampled survey that the Pew Internet and American Life Project conducted via telephone interviews on American citizens in 2009. The path analysis suggests four main findings. First, socio-demographic conditions strongly matter for e-government use. Younger generations and socioeconomically advantaged people use e-government more than their counterparts. Second, perceived usefulness of e-government contributes to actual use of e-government. Third, the effect of trust in government on e-government adoption is indirect through perceived usefulness rather than directly causal. Those with higher levels of trust in overall government would likely perceive value of e-government, and then those who perceive potential benefits from using e-government adopt e-government. Last, Internet use intensity is highly associated with e-government use intensity.

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KW - Perceived usefulness

KW - Technology acceptance

KW - Trust in government

KW - Usage divide

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ER -

Who uses e-government? Examining the digital divide in e-government use

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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Cite this