Under watching eyes in news comment sections: effects of audience cue on self-awareness and commenting behaviour

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7 Scopus citations

Abstract

The watching-eye effect proposes that others’ eyes cause people to behave in a prosocial manner. The current study tested this in the context of an online news website, by investigating whether a watching-eye icon influences users’ attention to themselves and expressions of their opinions in a comment section. In an online experiment, participants (N = 741) used an online news website in the presence (vs. absence) of a watching eye as a visual cue for an imagined audience, who reportedly presented their opinions in a comment section. Results showed that the watching eye did influence participants’ private and public self-awareness and the quality of their comments. Presence of the visual cues, compared to its absence, increased female participants’ self-awareness, specifically when others’ opinions revealed in the comment section were mixed or opposed to the news article topic. This increased private self-awareness was positively associated with the comment quality. These findings indicate the importance of social cues on interfaces in mitigating the negative consequences of anonymity in online environments.

Original languageEnglish
Pages (from-to)2279-2295
Number of pages17
JournalBehaviour and Information Technology
Volume42
Issue number13
DOIs
StatePublished - 2023

Keywords

  • eye-gazing cue
  • news comment
  • Online comments
  • self-awareness
  • visual cue

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