Type-2 fuzzy ontology-based opinion mining and information extraction: A proposal to automate the hotel reservation system

The volume of traveling websites is rapidly increasing. This makes relevant information extraction more challenging. Several fuzzy ontology-based systems have been proposed to decrease the manual work of a full-text query search engine and opinion mining. However, most search engines are keyword-based, and available full-text search engine systems are still imperfect at extracting precise information using different types of user queries. In opinion mining, travelers do not declare their hotel opinions entirely but express individual feature opinions in reviews. Hotel reviews have numerous uncertainties, and most featured opinions are based on complex linguistic wording (small, big, very good and very bad). Available ontology-based systems cannot extract blurred information from reviews to provide better solutions. To solve these problems, this paper proposes a new extraction and opinion mining system based on a type-2 fuzzy ontology called T2FOBOMIE. The system reformulates the user’s full-text query to extract the user requirement and convert it into the format of a proper classical full-text search engine query. The proposed system retrieves targeted hotel reviews and extracts feature opinions from reviews using a fuzzy domain ontology. The fuzzy domain ontology, user information and hotel information are integrated to form a type-2 fuzzy merged ontology for the retrieving of feature polarity and individual hotel polarity. The Protégé OWL-2 (Ontology Web Language) tool is used to develop the type-2 fuzzy ontology. A series of experiments were designed and demonstrated that T2FOBOMIE performance is highly productive for analyzing reviews and accurate opinion mining.