The Impact of Ethical Issues on Public Understanding of Artificial Intelligence

Yerin Kim; Jang Hyun Kim

doi:10.1007/978-3-030-78642-7_67

The Impact of Ethical Issues on Public Understanding of Artificial Intelligence

Yerin Kim
, Jang Hyun Kim

School of Convergence

Sungkyunkwan University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot’s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public’s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.

Original language	English
Title of host publication	HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings
Editors	Constantine Stephanidis, Margherita Antona, Stavroula Ntoa
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	500-507
Number of pages	8
ISBN (Print)	9783030786410
DOIs	https://doi.org/10.1007/978-3-030-78642-7_67
State	Published - 2021
Event	23rd International Conference on Human-Computer Interaction, HCII 2021 - Virtual, Online Duration: 24 Jul 2021 → 29 Jul 2021

Publication series

Name	Communications in Computer and Information Science
Volume	1420
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Conference

Conference	23rd International Conference on Human-Computer Interaction, HCII 2021
City	Virtual, Online
Period	24/07/21 → 29/07/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

AI ethics
AI literacy
Artificial intelligence

Access to Document

10.1007/978-3-030-78642-7_67

Cite this

Kim, Y., & Kim, J. H. (2021). The Impact of Ethical Issues on Public Understanding of Artificial Intelligence. In C. Stephanidis, M. Antona, & S. Ntoa (Eds.), HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings (pp. 500-507). (Communications in Computer and Information Science; Vol. 1420). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-78642-7_67

Kim, Yerin ; Kim, Jang Hyun. / The Impact of Ethical Issues on Public Understanding of Artificial Intelligence. HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings. editor / Constantine Stephanidis ; Margherita Antona ; Stavroula Ntoa. Springer Science and Business Media Deutschland GmbH, 2021. pp. 500-507 (Communications in Computer and Information Science).

@inproceedings{faaffcaa07874f5dac76bee2cd46a5e4,

title = "The Impact of Ethical Issues on Public Understanding of Artificial Intelligence",

abstract = "The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot{\textquoteright}s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public{\textquoteright}s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.",

keywords = "AI ethics, AI literacy, Artificial intelligence",

author = "Yerin Kim and Kim, \{Jang Hyun\}",

note = "Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.; 23rd International Conference on Human-Computer Interaction, HCII 2021 ; Conference date: 24-07-2021 Through 29-07-2021",

year = "2021",

doi = "10.1007/978-3-030-78642-7\_67",

language = "English",

isbn = "9783030786410",

series = "Communications in Computer and Information Science",

publisher = "Springer Science and Business Media Deutschland GmbH",

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editor = "Constantine Stephanidis and Margherita Antona and Stavroula Ntoa",

booktitle = "HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings",

}

Kim, Y & Kim, JH 2021, The Impact of Ethical Issues on Public Understanding of Artificial Intelligence. in C Stephanidis, M Antona & S Ntoa (eds), HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings. Communications in Computer and Information Science, vol. 1420, Springer Science and Business Media Deutschland GmbH, pp. 500-507, 23rd International Conference on Human-Computer Interaction, HCII 2021, Virtual, Online, 24/07/21. https://doi.org/10.1007/978-3-030-78642-7_67

The Impact of Ethical Issues on Public Understanding of Artificial Intelligence. / Kim, Yerin; Kim, Jang Hyun.
HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings. ed. / Constantine Stephanidis; Margherita Antona; Stavroula Ntoa. Springer Science and Business Media Deutschland GmbH, 2021. p. 500-507 (Communications in Computer and Information Science; Vol. 1420).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Impact of Ethical Issues on Public Understanding of Artificial Intelligence

AU - Kim, Yerin

AU - Kim, Jang Hyun

PY - 2021

Y1 - 2021

N2 - The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot’s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public’s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.

AB - The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot’s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public’s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.

KW - AI ethics

KW - AI literacy

KW - Artificial intelligence

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DO - 10.1007/978-3-030-78642-7_67

M3 - Conference contribution

AN - SCOPUS:85112106519

SN - 9783030786410

T3 - Communications in Computer and Information Science

SP - 500

EP - 507

BT - HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings

A2 - Stephanidis, Constantine

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PB - Springer Science and Business Media Deutschland GmbH

T2 - 23rd International Conference on Human-Computer Interaction, HCII 2021

Y2 - 24 July 2021 through 29 July 2021

ER -

Kim Y, Kim JH. The Impact of Ethical Issues on Public Understanding of Artificial Intelligence. In Stephanidis C, Antona M, Ntoa S, editors, HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings. Springer Science and Business Media Deutschland GmbH. 2021. p. 500-507. (Communications in Computer and Information Science). doi: 10.1007/978-3-030-78642-7_67

The Impact of Ethical Issues on Public Understanding of Artificial Intelligence

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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