TY - GEN
T1 - The Impact of Ethical Issues on Public Understanding of Artificial Intelligence
AU - Kim, Yerin
AU - Kim, Jang Hyun
N1 - Publisher Copyright:
© 2021, Springer Nature Switzerland AG.
PY - 2021
Y1 - 2021
N2 - The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot’s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public’s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.
AB - The suspension of the chatbot service “Luda” has raised numerous questions for South Korean society on ethical issues in dealing with artificial intelligence (AI). While the primary reason for suspension was the chatbot’s hate speech against the LGBT community, the chatbot itself was also a target for sexual harassment from manipulative users. Moreover, the service provider “Scatter Lab” had to go through an investigation for possible violations of the Personal Information Protection Act. The aim of this research is to systematically examine the public’s expectations and concerns over AI and to retrieve implications from the perspective of human – AI interaction. Using big data analysis incorporated with natural language processing, the research analyzed news and comments related to Luda and found that the main concern of the public on data was regarding its collection process and content. Based on a qualitative analysis of the literature, the main source of such concerns was enhanced AI literacy which was also induced by the complex ethical issues related to Luda.
KW - AI ethics
KW - AI literacy
KW - Artificial intelligence
UR - https://www.scopus.com/pages/publications/85112106519
U2 - 10.1007/978-3-030-78642-7_67
DO - 10.1007/978-3-030-78642-7_67
M3 - Conference contribution
AN - SCOPUS:85112106519
SN - 9783030786410
T3 - Communications in Computer and Information Science
SP - 500
EP - 507
BT - HCI International 2021 - Posters - 23rd HCI International Conference, HCII 2021, Proceedings
A2 - Stephanidis, Constantine
A2 - Antona, Margherita
A2 - Ntoa, Stavroula
PB - Springer Science and Business Media Deutschland GmbH
T2 - 23rd International Conference on Human-Computer Interaction, HCII 2021
Y2 - 24 July 2021 through 29 July 2021
ER -
