The adoption of tele-presence systems: Factors affecting intention to use tele-presence systems

Purpose: Due to rapid increases in theoretical progress, the paper investigated user perceptions toward tele-presence systems with possible and antecedent motivations that affect attitude and intention to use. The paper aims to discuss these issues. Design/methodology/approach: The paper conducted an internet survey. Responses from 1,620 participants were collected and investigated to identify motivations and possible factors. Findings: The results demonstrate that attitude has the most powerful effect on intention to use. In addition, social presence and perceived usefulness have significant effects on the intention to use. The results also demonstrate the crucial roles of perceived adaptivity and system quality on attitude. The factors examined in the study may be core features of user acceptance toward tele-presence systems with significant implications for improving and creating better and friendlier tele-presence systems for users. Originality/value: This paper is of value to researchers designing and improving tele-operation and tele-presence services in the society.