Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy

Soo Kyung Kim; Dong Il Jung; Jung Seung Lee

doi:10.1007/s11628-012-0174-6

Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy

Soo Kyung Kim
, Dong Il Jung
, Jung Seung Lee

Research output: Contribution to journal › Article › peer-review

26 Scopus citations

Abstract

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees' deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.

Original language	English
Pages (from-to)	583-602
Number of pages	20
Journal	Service Business
Volume	7
Issue number	4
DOIs	https://doi.org/10.1007/s11628-012-0174-6
State	Published - Dec 2013
Externally published	Yes

Keywords

Deviant behaviors
Dispositional envy
Dispositional jealousy
Hotel service employees
Leader-member exchange

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10.1007/s11628-012-0174-6

Cite this

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title = "Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy",

abstract = "Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees' deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.",

keywords = "Deviant behaviors, Dispositional envy, Dispositional jealousy, Hotel service employees, Leader-member exchange",

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T1 - Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy

AU - Kim, Soo Kyung

AU - Jung, Dong Il

AU - Lee, Jung Seung

PY - 2013/12

Y1 - 2013/12

N2 - Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees' deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.

AB - Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees' deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.

KW - Deviant behaviors

KW - Dispositional envy

KW - Dispositional jealousy

KW - Hotel service employees

KW - Leader-member exchange

UR - https://www.scopus.com/pages/publications/84887404415

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DO - 10.1007/s11628-012-0174-6

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JO - Service Business

JF - Service Business

IS - 4

ER -

Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy

Abstract

Keywords

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