Disorder or driver?: The effects of Nomophobia on work-related outcomes in organizations

Guan Wang; Ayoung Suh

doi:10.1145/3173574.3173624

Disorder or driver? The effects of Nomophobia on work-related outcomes in organizations

Guan Wang
, Ayoung Suh

City University of Hong Kong

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

33 Scopus citations

Abstract

Nomophobia, which refers to discomfort or anxiety caused by being unable to use one's smartphone, has become prevalent among smartphone users. However, the influence of nomophobia on employees' work-related outcomes remains unclear. Drawing on the job demands-resources theory, this study develops a model that explores the interplay between employees' nomophobia, work engagement, emotional exhaustion, work interruption, and job productivity. The proposed model was tested using data collected from 187 employees in one organization. The results demonstrate that some employees with high levels of nomophobia feel more engaged with their work and more productive, yet others tend to be emotionally exhausted and feel they are less productive. By illuminating the dual effects of nomophobia on employees' work-related outcomes, this study extends our understanding of how smartphone use positively and negatively affects employees in the workplace. The notion of nomophobia in the workplace is discussed, along with new directions for research.

Original language	English
Title of host publication	CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publication	Engage with CHI
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450356206, 9781450356213
DOIs	https://doi.org/10.1145/3173574.3173624
State	Published - 20 Apr 2018
Externally published	Yes
Event	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada Duration: 21 Apr 2018 → 26 Apr 2018

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings
Volume	2018-April

Conference

Conference	2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
Country/Territory	Canada
City	Montreal
Period	21/04/18 → 26/04/18

Keywords

JD-R model
Job productivity
Nomophobia
Smartphone use
Work interruption

Access to Document

10.1145/3173574.3173624

Cite this

Wang, G., & Suh, A. (2018). Disorder or driver? The effects of Nomophobia on work-related outcomes in organizations. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2018-April). Association for Computing Machinery. https://doi.org/10.1145/3173574.3173624

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title = "Disorder or driver?: The effects of Nomophobia on work-related outcomes in organizations",

abstract = "Nomophobia, which refers to discomfort or anxiety caused by being unable to use one's smartphone, has become prevalent among smartphone users. However, the influence of nomophobia on employees' work-related outcomes remains unclear. Drawing on the job demands-resources theory, this study develops a model that explores the interplay between employees' nomophobia, work engagement, emotional exhaustion, work interruption, and job productivity. The proposed model was tested using data collected from 187 employees in one organization. The results demonstrate that some employees with high levels of nomophobia feel more engaged with their work and more productive, yet others tend to be emotionally exhausted and feel they are less productive. By illuminating the dual effects of nomophobia on employees' work-related outcomes, this study extends our understanding of how smartphone use positively and negatively affects employees in the workplace. The notion of nomophobia in the workplace is discussed, along with new directions for research.",

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author = "Guan Wang and Ayoung Suh",

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Wang, G & Suh, A 2018, Disorder or driver? The effects of Nomophobia on work-related outcomes in organizations. in CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Conference on Human Factors in Computing Systems - Proceedings, vol. 2018-April, Association for Computing Machinery, 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, Canada, 21/04/18. https://doi.org/10.1145/3173574.3173624

Disorder or driver? The effects of Nomophobia on work-related outcomes in organizations. / Wang, Guan; Suh, Ayoung.
CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI. Association for Computing Machinery, 2018. (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2018-April).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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