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AI Agents and Agentic Systems: A Multi-Expert Analysis

  • Laurie Hughes
  • , Yogesh K. Dwivedi
  • , Tegwen Malik
  • , Mazen Shawosh
  • , Mousa Ahmed Albashrawi
  • , Il Jeon
  • , Vincent Dutot
  • , Mandanna Appanderanda
  • , Tom Crick
  • , Rahul De’
  • , Mark Fenwick
  • , Senali Madugoda Gunaratnege
  • , Paulius Jurcys
  • , Arpan Kumar Kar
  • , Nir Kshetri
  • , Keyao Li
  • , Sashah Mutasa
  • , Spyridon Samothrakis
  • , Michael Wade
  • , Paul Walton
  • Edith Cowan University
  • King Fahd University of Petroleum and Minerals
  • Swansea University
  • EM Normandie
  • Infosys Limited
  • Indian Institute of Management Bangalore
  • Kyushu University
  • Vilnius University
  • Indian Institute of Technology Delhi
  • University of North Carolina at Greensboro
  • University of Essex
  • International Institute for Management Development
  • Capgemini

Research output: Contribution to journalArticlepeer-review

Abstract

The emergence of AI agents and agentic systems represents a significant milestone in artificial intelligence, enabling autonomous systems to operate, learn, and collaborate in complex environments with minimal human intervention. This paper, drawing on multi-expert perspectives, examines the potential of AI agents and agentic systems to reshape industries by decentralizing decision-making, redefining organizational structures, and enhancing cross-functional collaboration. Specific applications include healthcare systems capable of creating adaptive treatment plans, supply chain agents that predict and address disruptions in real-time, and business process automation that reallocates tasks from humans to AI, improving efficiency and innovation. However, the integration of these systems raises critical challenges, including issues of attribution and shared accountability in decision-making, compatibility with legacy systems, and addressing biases in AI-driven processes. The paper concludes that while agentic systems hold immense promise, robust governance frameworks, cross-industry collaboration, and interdisciplinary research into ethical design are essential. Future research should explore adaptive workforce reskilling strategies, transparent accountability mechanisms, and energy-efficient deployment models to ensure ethical and scalable implementation.

Original languageEnglish
Pages (from-to)489-517
Number of pages29
JournalJournal of Computer Information Systems
Volume65
Issue number4
DOIs
StatePublished - 2025

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

  1. SDG 7 - Affordable and Clean Energy
    SDG 7 Affordable and Clean Energy
  2. SDG 9 - Industry, Innovation, and Infrastructure
    SDG 9 Industry, Innovation, and Infrastructure

Keywords

  • AI agents
  • OpenAI operator
  • agentic AI
  • agentic system
  • autonomous agent
  • cognitive agent
  • intelligent agent
  • smart agent
  • virtual assistant

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