A study on e-learner satisfaction: The case of online MBA program

Over the past decade, e-learning has had an enormous impact on all levels of education. E-learning is expected to provide a variety of communication channels among students and faculty, and offer students flexibility beyond the space and time limit. However, some claim that where on-line delivery may be beneficial for some students, others feel dissatisfied with on-line courses resulting from feelings of isolation and lack of interaction [1]. This case focuses on the e-learner satisfaction, as global teaching effectiveness, perceived by adult part-time students, and introduces various dimensions of e-learning to evaluate their direct and indirect impact on the global teaching effectiveness. This research employs a quantitative modeling framework to develop a structural model mat embodies the flow concept and interactivity components of what makes for satisfactory learning experiences. We use data collected from student survey to measure these constructs and fit a structural equation model. It is hoped that the results from this study provide meaning insight into the development and delivery of high quality e-learning courses.